The Ultimate Account Manager

In this course, GrowTheBench managing partner Phil Harwood will share what it takes to be the Ultimate Account Manager who delivers customer rentention, satisfaction, and sales growth for landscape or snow contractors.  Phil covers the business skills required at all levels of account management providing the ideal growth plan to improve and develop in this role.  Also included in the course is a scoring program to rank yourself or account managers who work for your firm.

Modules in this course:

Part 1

  1. Roles, Responsibilities, and Requirements (16:48)
  2. Foundational Business Skills (14:56)
  3. Professional Business Skills (11:13)
  4. Account Manager Specific Skills (15:29)
  5. A Day in the Life Exercise (14:38)

Part 2

  1. Best Practices for Managing AMs (18:26)
  2. Goal Setting & Tracking for AMs (18:43)
  3. Relationship Building (12:39)
  4. Managing Customer Information (8:53)
  5. Account Management for Snow (9:01)

Course Overview (Part 1):

Course Overview (Part 2):